Frequently Asked Questions

Q: How does it work?

A: CareRinger is an automated service that calls the participants on the day/time of their choosing. It will call, text or email one or more designated contact, a caregiver, friend or family if the call is not answered.

Q: I am carrying a PERS (e.g. Life Alert), will CareRinger affect the use of this device?

A: CareRinger simply calls you at the time of your choosing. It can be used in addition to any other services as long as they don’t interfere with each other during the check-in call.

Q: Do I have to pay for this service?

A: The service is FREE to our trial users. Paid service is available for a nominal fee (there are a number of payment options)

Q: How do I get started?

A: Contact support@careringer.com or visit our website www.careringer.com for the sign-up forms. Once you and your designated contact have completed the forms, your reassurance calls will start on the date you specified.

Q: How can I opt-out of service?

A: You and your designated contact(s) can opt-out of this service anytime. The instructions are on the sign-up forms or you may contact support@careringer.com for assistance.

Q: I know I will be away from my phone for the next check-in call. What should I do?

A: We recommend you let your designated contact(s) know ahead of time. You can also check-in early by following a few simple steps to cancel the next check-in call, and your designated contact will not be bothered. For an extended period of time, we can put the service on hold. Just let us know.

Q: I have an Echo1 at home, can I use voice commands for CareRinger?

A: Yes, CareRinger Companion allows you to start the check-in call anytime, or to check-in early using simple voice commands. Enabling the CareRinger Companion skill is FREE.

Q: How do I find out more?

A: We have a step-by-step video you can view. You can also contact us for more information.

Q: What are the considerations for Panic Button versus Daily Call from CareRinger?

A: Here are the considerations for Panic Button versus Daily Call from CareRinger.

*** Check-up calls must be answered within 5 rings (about 20 seconds). Otherwise, the call is considered not answered and the designated contact will be notified of the status. Voicemail set to answer calls in less than 5 rings will need adjustments for a longer wait time. Your phone provider may also pick up the call automatically when the phone is turned off. These situations could result in false positives that are not planned for. To troubleshoot, please contact support@careringer.com for support. ***


1 Echo and Alexa are trademarks of Amazon.com, Inc. or its affiliates.

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